Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Solace application at solacent.com and related services (the "Service"), operated by Rucksack Productions, a Delaware corporation ("Solace," "we," "us," or "our"). By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, do not use the Service.
1. The Service
Solace is a film and television development tracking tool for production companies and studios. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms and any plan limits that apply to your subscription.
2. Accounts and organizations
To use the Service you must create an account and provide accurate, current information. Accounts are organized into organizations ("Tenants"); the person who creates an organization's subscription is its administrator and may invite and manage other members and collaborators. You are responsible for your account credentials and for all activity under your account, and you agree to notify us promptly of any unauthorized use. You must be at least 18 years old to use the Service.
3. Subscriptions, trials, and billing
Plans and pricing. The Service is offered on a subscription basis. Current pricing is US$129 per month or US$1,290 per year, as displayed at signup. We may change pricing prospectively; changes will not affect your current paid term.
Free trial. New subscriptions may include a 7-day free trial, which requires a valid payment method up front. Unless you cancel before the trial ends, your subscription will begin automatically and your payment method will be charged the applicable fee.
Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis.
Cancellation. You may cancel at any time through the in-app billing portal. Cancellation stops future renewals; you retain access through the end of the period you have already paid for.
Refunds. Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial periods, unused time, or features not used.
Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes other than taxes based on our net income.
Payment processing. Billing is handled by Stripe. Your use of payment features is also subject to Stripe's terms, and you are responsible for keeping your payment information current.
4. Usage limits
Your plan may include usage limits, such as a cap on the number of script breakdowns per organization per calendar month. We may enforce these limits within the Service and may adjust them prospectively. Attempting to circumvent plan limits is a breach of these Terms.
5. Your content
Ownership. You retain all rights to the content you and your organization submit to the Service, including projects, scripts, breakdowns, schedules, contacts, images, and other materials ("Your Content"). We do not claim ownership of Your Content.
License to operate. You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely as necessary to provide, secure, and support the Service, including sending relevant content to our AI sub-processor to generate the outputs you request. This license exists only for as long as needed to provide the Service and ends when Your Content is deleted, subject to routine backup retention.
Responsibility. You represent that you have the rights necessary to submit Your Content and that Your Content, and our processing of it as directed by you, does not violate any law or third-party right. You are responsible for the accuracy and legality of information you enter about third parties, and for having a lawful basis to do so.
6. Acceptable use
You agree not to: use the Service in violation of any law or third-party rights; upload malware or attempt to gain unauthorized access to the Service, other organizations' data, or our systems; probe, scan, or test the vulnerability of the Service without authorization; interfere with or disrupt the Service; reverse engineer or copy the Service except as permitted by law; resell or provide the Service to third parties outside your organization without our consent; or use the Service to store or transmit content that is unlawful, infringing, or abusive. We may suspend access to protect the Service or other users if we reasonably believe these Terms are being violated.
7. AI features and disclaimer
The Service uses artificial intelligence to generate outputs such as script breakdowns, slate analysis, and email drafts. AI outputs are generated automatically, may be inaccurate, incomplete, or unsuitable for a given purpose, and are provided as a starting point only. You are responsible for reviewing and verifying AI outputs before relying on them, and Solace is not responsible for decisions you make based on them. Nothing produced by the Service is legal, financial, or professional advice.
8. Third-party services
The Service integrates with third-party services, including Google (sign-in and the optional Gmail add-on), Stripe, and others. Your use of those integrations may be subject to the third party's own terms, and we are not responsible for third-party services. The Gmail add-on accesses email content only as described in our Privacy Policy and only to provide the features you invoke.
9. Confidentiality and privacy
Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms. We treat Your Content as confidential and will not access it except as needed to operate and support the Service, to comply with law, or as you direct.
10. Intellectual property
The Service, including its software, design, and the Marquee visual system, and all related intellectual property, is owned by Solace and its licensors and is protected by law. Except for the rights expressly granted to you, we reserve all rights. Feedback you provide about the Service may be used by us without restriction or obligation to you.
11. Suspension and termination
You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees, or use the Service in a way that risks harm to us or others, and we may terminate or modify the Service with reasonable notice. Upon termination, your right to use the Service ends. We will make Your Content available for export for a limited period after termination where reasonably practicable, after which it may be deleted in accordance with our Privacy Policy.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE MAY NOT APPLY TO YOU.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLACE AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE DURING THAT PERIOD. THESE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
14. Indemnification
You will indemnify and hold harmless Solace and its owners, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms, except to the extent caused by our own violation of law.
15. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
16. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised Terms.
17. General
These Terms, together with the Privacy Policy, are the entire agreement between you and Solace regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
18. Contact us
Questions about these Terms? Contact us at:
Email: adam.pray@gmail.com
This document is a starting draft provided for convenience and is not legal advice. Have it reviewed by a qualified attorney before you rely on it, particularly the billing, liability, indemnification, and governing-law sections.